Boundaries: Telephone Time and Wellness in Equine Practice

Dr. Peter Morressey chats with Mary Beth Whitcomb, DVM, MBA, ECVDI (LA-Associate), about her presentation at the 2022 AAEP Convention. Her subject: Boundaries: Telephone Time and Wellness in Equine Practice

Time spent on the phone with horse owners is often excessive in equine practice. Prolonged discussions can be exhausting and are infrequently billed, reducing the perceived value of our expertise. Strategies to reduce phone time will be presented, including the use of communication policies to establish and enforce boundaries while improving financial viability and wellness within a practice.